1. We believe there are several reasons people come to us. Because our design work is done in-house, we can efficiently bring their dream to reality. They know there won’t be a “financial surprise” at the end of their project. Rather than deal with several sources, we enable them to visit one source for design, building, and product selection. We are a remodeling company that protects their investment and is responsive to their requests. They can easily know their project schedule without making numerous, time-consuming calls. They know our company specializes in quality work. They know our company employees are people they can trust because we drug test and do background checks (this is rare in the industry). Finally, they want a company that has a warranty, stands behind their work, and has over 25 years experience.
2. Are you a state licensed contractor?
Yes. We have a Commercial and Residential Contractor License – License No. 2102207997
3. Are you insured?
Yes. We carry worker’s compensation, general liability. We can provide a certificate of liability insurance with more detailed information. This is something any contractor should be willing and able to supply.
4. What experience do you have in the remodeling/construction field?
Our firm has operated in the residential design/build field for over 17 years. In addition to the years of experience our firm has in the field. In addition to our remodeling experience, a cutting edge business system that many remodeling companies throughout the country. It is great for someone to have experience, but if the system and process for remodeling is not put into place, then the experience is for naught.
05. Do you warranty your work?
Yes. We cover all of our design build projects with a comprehensive two year limited written warranty. That information can be obtained under the warranty tab of our website
06.Do you have any references that can be contacted?
Yes. We will be glad to provide a long list of references with contact information. In addition to past client references, we will happily provide a list of supplier references.
07. Is there a charge for an estimate?
We do not supply free estimates, as our system is different from most contractors. As a design/build firm, we provide free consultations. While some contractors state they will provide a free estimate, it is usually based only on loose observations. In an effort to give you a low bid to “seal the deal”, they give an estimate and request the work be done on a cost-plus basis. This process leads to errors, as well as financial surprises at the end of the project. What we do is better than a free estimate. We consult with you about your project and help you decide what the right remodeling project is for you. We guide you through the selection of finishes and accessories to determine what best suits your style. We then give you a budget range of what your project will cost.
08. How do I schedule a consultation and during what hours
can I schedule one?
We provide free consultations during our regular business hours, Monday-Friday, 8 a.m.-5 p.m. Consultations can be scheduled by calling (248)757-3155 or by e-mailing us at: email@example.com,
Some exceptions can be made for an after-hours or Saturday consultation. However, we believe it is important to our employees, and ultimately to our clients, that we provide for a nurturing home and family life for our employees. A good work/life balance for our employees ensures the best possible client experience for you.
09. How long is a typical consultation?
To help our clients understand our process and to get adequate information to provide a good service to them, a consultation will take between one and two hours, depending on the complexity of the project. It is important to spend enough time in the first meeting in order to clearly understand your project requirements.
10. What are the stages to choosing a contractor and
beginning a remodeling project?
We suggest you choose your contractor firm first, and of course, we want you to choose us. We refer to the contractor, or builder, as the “captain of the ship”. The designer, or draftsman, will draw “maps” for the journey. The contractor needs to be the captain from the very first planning of the journey, through the completion of the journey. Deciding on which contractor will build your project is your first major decision. We believe that decision should not be based on price alone. The problem with basing your decision on the three bid idea is that the only way to get a pure, apples to apples, price from three contractors is to have an architect draw up extensive and expensive plans, specifications and selections and have the project bid out, and then have the architect inspect every single aspect of the project.